Refund policy

RETURNS & REFUNDS POLICY (Circa by RB)

This policy applies to purchases made from Agata Michi, S.L.(Sociedad Limitada Unipersonal), trading as Circa by RB (“we”, “us”, “our”), established in Spain.

1) Vintage items – important note

All our items are genuine vintage/second-hand and one-of-a-kind. Minor signs of age and use are normal and are not considered defects unless specifically described and shown in the listing photos.

2) Your right to withdraw / return

If you wish to withdraw from your purchase, you must inform us within 14 calendar days from the day you (or a third party indicated by you) receive the goods. We will confirm receipt of your request.

After notifying us, you must send the goods back within 14 days.

3) Return costs

If you withdraw/return an item, you are responsible for the direct cost of returning the goods, unless we explicitly agree otherwise.

4) How to start a return

Please email administracion@agatamichi.com with:

  • Order number

  • Item name

  • Your full name and address

We will reply with return instructions.

Return address:
Agata Michi, S.L.
Calle Aragón 1, 1º-A
22006 Huesca
Spain

5) Proof of dispatch (important)

To protect both parties, please provide evidence of dispatch/acceptance by the carrier, such as:

  • a proof of postage/collection receipt, or

  • tracking showing the parcel has been accepted/collected/in transit.

A tracking number alone (e.g., “label created”) is not considered evidence of dispatch.

6) Refund timing

We will process your refund within 14 days from the day you notify us of your withdrawal. We may withhold reimbursement until we have received the returned goods or until you provide evidence of dispatch/acceptance by the carrier (as described above), whichever happens first.

Refunds are made using the same payment method used for the purchase, unless agreed otherwise.

7) Condition on return / packaging

Returned items must be sent back in the same condition as received and packed securely for transit. If an item is returned damaged, or if damage results from inadequate packaging, we may make a deduction from the refund to reflect any loss in value.

8) Damaged in transit / incorrect item

If your item arrives damaged in transit, please contact us within 48 hours of delivery with clear photos of:

  • the damage,

  • the packaging, and

  • the shipping label.
    We will work with you to resolve the issue as quickly as possible.