Shipping policy

SHIPPING POLICY (CIRCA by RB)

This policy applies to purchases made from Agata Michi, S.L. (Sociedad Limitada Unipersonal), trading as CIRCA by RB (“we”, “us”, “our”), shipping from Spain. 

1) Shipping origin

We ship from Huesca, Spain (EU).

2) Processing time

Orders are typically dispatched within 1–3 business days after payment is received. 

3) Delivery destinations

We ship to most countries worldwide. If we are unable to ship to your destination due to carrier restrictions, size limits, or other constraints, we will contact you promptly to arrange an alternative solution or a refund.

4) Shipping rates & options

Shipping costs and available services are shown at checkout and depend on your delivery address, item size/weight, and the carrier options available.

5) Tracking

Where available, we provide tracked shipping. Tracking details will be sent once your order has been dispatched.

6) Estimated delivery times (estimates only)

Delivery times vary by destination and customs processing. Any timeframes shown at checkout are estimates and not guaranteed.

7) Customs, duties and import taxes (important)

For deliveries outside the EU, your order may be subject to import duties, taxes and customs fees.

• If these charges are not collected at checkout, they are the buyer’s responsibility and may be requested by the carrier or customs authorities upon delivery.

• If duties and import taxes are collected at checkout (where offered), they should not be charged again on delivery.

For the avoidance of doubt, we have no control over customs procedures, processing times or any fees set by the destination country.

8) Packaging

We pack items carefully and securely, appropriate for vintage goods. Please retain all packaging materials until you have inspected the item and confirmed it is satisfactory.

9) Transfer of risk

For consumer purchases within the EU, the risk of loss or damage passes to the buyer upon delivery of the goods. For deliveries outside the EU, risk passes upon delivery in accordance with applicable law. 

10) Address accuracy & failed delivery

Please ensure your shipping address is complete and accurate. If a parcel is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, any re-shipping costs will be charged to the customer. If you request a refund instead, we may deduct the original shipping cost and any return-to-sender fees. 

11) Refused parcels / unpaid customs charges

If a parcel is refused because import duties or taxes are not paid and it is returned to us, we may issue a refund minus:

• the original shipping costs, and

• any return shipping, customs or handling fees charged by the carrier.

12) Damage in transit

If your item arrives damaged in transit, please contact us within 48 hours of delivery at administracion@agatamichi.com, providing clear photos of:

• the damage,

• the internal and external packaging, and

• the shipping label.

We will assess the claim and work with you to resolve the issue in accordance with applicable law and our Returns & Refunds Policy.